Michelle is an operational change manager at CLS where she is responsible for designing and enhancing operations processes, acting as a lead operations stakeholder for changes impacting end user systems and services, and providing oversight of process improvement initiatives. Additionally, Michelle is a founder and co-lead of the CLS Pride network.

Michelle joined CLS in 2020 from JPMorgan Wealth Management where she was an associate vice president and held roles in business strategy, change management and collateral risk management. Michelle’s professional interests lay at the intersection of managing complex changes, creative problem solving, and staying on top of the dynamic regulatory policy landscape.

Michelle has a Bachelor’s Degree in Political Science with a specialization in U.S. policy from The Ohio State University.